Amazon Alexa Setup & Use | Verizon TV Support

If your Echo device is new, please download the Amazon Alexa app to your mobile device and follow the initial account set up instructions from Amazon
Go to Music, Video & Books in the Alexa app and select Fios from the list and tap Enable
When prompted, log in to your Verizon Fios account using your user ID and password credentials
Alexa will look for all your Fios set-top boxes
To get started, press the “D” key on your Fios TV remote pointed at the set-top box you want to pair your Alexa device with. The name of that set-top box will appear in the bottom right of your TV screen
Select the button next to the device name that matches, then tap continue.
Next, if you have more than one Alexa device, you can choose which one you wish to link to your set-top box
Tap Return to Fios when finished linking
Try saying, Alexa, tune to channel 899 to test your Echo device and pairing connection to your Fios services
If Alexa does not respond by changing the channel, please go to amazon.com/Alexa for additional help with Alexa voice services.

Amazon Alexa devices and the Alexa app (downloaded to your mobile device or computer) work with your Fios (VMS1100 & IPC1100) set-top box.

VMS1100 Media Server - Black box 2.6 inches high, 12.6 inches wide and 9.1 inches deep

IPC1100 Media Server - Black box 1.6 inches high, 6.1 inches wide and 5.1 inches deep

Using “Skills,” Alexa can answer questions and control your Fios set-top box.

Alexa can tune to TV channels: “Alexa, tune to channel 899,” or “Alexa, change to NBC”

Alexa can search for Programs, Movies, People: “Alexa, search for The Big Bang Theory,” “Alexa, pause,” or “Alexa, rewind.”

Alexa learns new skills all the time!

If Alexa does not respond as expected, please visit www.amazon.com/Alexa for additional help.

Alexa Video Skills are supported on these devices:

Amazon Echo (1st Generation)
Amazon Echo (2nd Generation)
Echo Dot
Echo Show
Echo Plus
Amazon Tap

Other Alexa-enabled devices and Fire TV do not support Alexa Video Skills. For a complete list of supported devices, please visit Amazon.com Help: Set Up Alexa Video Skills

To do this…

Say this…

Change channels.

For live TV services, Alexa can tune to a specific channel (by channel number and/or channel name).

“Alexa, switch to [channel / network]”

“Alexa, change the channel to [channel / network / number]”

“Alexa, change to [channel / network]”

“Alexa, turn on [channel / network]”

“Alexa, watch [channel / network]”

Find and play specific titles.

Alexa can search for movies, TV shows, and other programming by title, actor, genre, or category. You can also start playback from search results using your voice.

“Alexa watch [movie / TV show / episode]”

“Alexa, show me [kids / news / sports / etc] programs”

“Alexa, find [movie / TV shows with [actor]”

Control playback.

Alexa can control video playback for live and on-demand content.

“Alexa, fast-forward”

“Alexa, rewind”

“Alexa, fast-forward [time frame]”

“Alexa, rewind [timeframe]”

How To Set Up Amazon Echo, Alexa Voice Controls and Fios TV Service

Alexa Setup and Use

How Do I Set Up My Amazon Echo and Alexa Voice Controls?

Which Fios Devices Work With Alexa?

What Can Alexa’s Fios TV Skill Do?

What devices are supported?

What are the Alexa Commands for Fios TV?

To do this…

Say this…

Change channels.

Find and play specific titles.

Control playback.

Fios TV Voice Control with Amazon Alexa & How to Set up

Don't have the Alexa app?

Need more support?