Introduction to Networking
Wireless Networking
Wired Networking

Share folders
Share printers

Wireless Network Security
Find your network security settings
What type of encryption should I use?
How do I upgrade to WPA2 security?   

VersaLink 7500
Actiontec GT704WGB 
Actiontec GT704WG
VersaLink 327W
Verizon One
Linksys BEFW11S4

Set up a wireless network
Set up a wired network
Add a computer to a wireless network
Add a computer to a wired network

Netbook
Game Console
iPhone or iPOD Touch 
Other mobile devices

Actiontec GT784WNV 
D-Link 2750B Gateway
VersaLink 7500
Actiontec GT704WGB
VersaLink 327W
Linksys BEFW11S4 Router

Solve common connection issues

I have no connection

Slow connection

My connection is "off" and "on"

Hissing or noise on the line

I'm experiencing a service outage

Review steps for setting up your Business Internet routers and network

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Get ready to set up Business Internet

Install Business Internet

Set up your wireless router

Install DSL Filters

Routers
Actiontec GT784NV
D-Link 2750B Gateway
VersaLink 7500 Gateway

Actiontec GT704WGB

Actiontec GT704WG

VersaLink 327W gateway

Linksys BEFW11S4 router

Devices: Netbooks | Game console | iPhone and iPod Touch

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Login to My Business

We no longer offer verizon.net email service, and have previously notified all verizon.net email customers of the need to immediately migrate their email to the AOL platform (to maintain their verizon.net email address) or a third party platform. Please see the Frequently Asked Questions at verizon.com/BizEmail for additional information.

Protect your computer from virus attacks, learn how to protect your children and your identifty online.

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Verizon Internet Security Suite (VISS)

Spam is overloading my account

Virus protection

Learn more about setting up and troubleshooting your Network.

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Networking Troubleshooting

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Account Management tools

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Before you begin: You’ll need your network's SSID, network encryption type (WPA2, WPA or WEP), and encryption key. You can find this information in one of three ways:

• Review the sticker on the back of your router or gateway. The sticker displays the SSID and encryption key information. By default, some routers and gateways are configured as WPA. You may have to choose WEP if the device you wish to connect is not accepting WPA mode.
  
• Use In-Home Agent to view your settings: You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, go to the Networking tab and select Retrieve SSID and WEP/WPA key.
• Log in to your router from a computer already connected to your network. The instructions you follow depend on the type of router or gateway you use to connect to Verizon High Speed Internet.

You will connect your Motorola DROID A855 to your wireless network using the same principles you use for any other wireless device.  You'll select the network you want to join and enter your network encryption key to access the network and the Internet.

1. From the home screen, touch the Applications tab (located on the bottom of the screen).

1. Touch Settings. [Show Me]
   
   
2. Touch Wireless & networks. [Show Me]
   
   
3. Touch Wi-Fi settings. [Show Me]
   
   
4. Ensure Wi-Fi is enabled by confirming the Wi-Fi box is checked. [Show Me]
   

Because you don't have a wireless adapter installed, the first step is to install and configure the adapter. The wireless adapter is used to receive and transmit the radio waves used to send and receive data over your network.

Select your gateway and Operating System using the graphics below to display the instructions for installing and configuring the wireless network adapter.

All High Speed Internet routers and gateways come from the manufacturer with a default user name and password. Each manufacturer can use a different combination of user name and password as the default. If you didn't change the default password when you set up your router, you can use the table below to look up the default user name and password for your router or gateway.

If you changed your router or gateway password during setup, it's very important that you find where you wrote down your new security settings. If you can't remember the new password and can't find the paper where you wrote down the new security settings, you will have no choice but to reset your router or gateway to the default settings. This has serious consequences. When you reset your router or gateway, you not only reset the password to the default value, but you also delete all your network settings. This includes the SSID and security encryption key. That means you will have to reconfigure your network and all the wireless adapters on your home network computers.

The ping test will attempt to send data packets from your computer to the router to test the connection between them. If the connection is working, the same number of data packets will be sent from your computer as are received by the router.

1. Windows 2000
2. Windows XP
3. Windows Vista
4. Windows 7

Only equipment provided by Verizon Online can be used with your Internet service. Verizon Online works with manufacturers to build custom equipment to ensure that they work with our services. This custom hardware is available only through Verizon Online.

After you have installed and configured your network hardware, the next step is to configure Windows to share folders and printers. This enables you to take full advantage of your network. 

Sharing printers

Sharing printers over your network, allows you to save money and use your hardware more efficiently. You may want a higher-quality photo printer in a central location for printing the family photos taken with your digital camera, a laser printer in your home office, and less-expensive color printers in the kids rooms for school reports. By sharing printers, each person on the network has access to the best printer for his or her purposes.

Sharing folders

When you have configured Windows to share folders, you can share photos, documents, graphics, digital home videos, and other types of files with each computer on your home network. After you've downloaded all your digital photographs from the Holidays or your latest vacation to your computer's hard drive, you can set the folder up for sharing and allow the members of your household to choose their favorite photos and copy them to their computers. Each person on your network can decide which photos to print, which to use in personal slide shows of the trip, and which to add to a scrapbook.

If you need technical assistance for your Verizon Internet devices or have home networking questions, please call contact Verizon Technical Support.

Where can I get information from Verizon if there is a service outage in my neighborhood? 
Usually if there is a blackout or weather-related service outage, information is provided through a variety of online sources. To get the most current information, check the following:

Verizon At Home
Fans of FiOS on Facebook
Verizon Support on Twitter
Verizon on Twitter
Forums

I am having a service issue but I’m not sure if it’s caused by an outage in my area
Verizon provides automatic troubleshooting tools that can often resolve issues that are isolated to your home. You can use:

In-Home Agent (Desktop Application)
Verizon Troubleshooter (Web-Based Tools)

Regardless of which option you choose, you can do things like automatically test your phone line, reset a Set-Top Box and more. The options available will depend on the Verizon services you have.

If you don’t have In-Home Agent on your computer, you can download it online:

Download In-Home Agent:  Windows | Macintosh

How do I report an outage?
The fastest way to report an outage is through the Verizon Troubleshooter. Follow the troubleshooting links for your service issue.

If Verizon Troubleshooter is not able to fix your issue, you will be prompted to open a repair request online.

How do I reset my FiOS equipment after a power outage?

Your Battery Backup Unit (BBU) provides power for Voice services for up to 8 hours if an active battery is inserted into the unit. To reset your equipment, you can follow the Verizon Troubleshooter wizard or follow the online instructions.

How do I report a downed telephone pole or telephone lines?

If you have a downed telephone line in your area, please report it to Verizon Repair at 1-800-VERIZON (1-800-837-4966). For your own safety do not touch or move the downed line as power lines can be confused with phone or cable connections.

Download speeds can be affected by a number of things, including the distance between your location and our central office, the condition of your telephone line, and the wiring inside your home.

Other reasons include:

• The number of users visiting a site. Popular Web sites can be overloaded if the number of visitors to the site increases unexpectedly. If one particular Web site seems to respond slowly, try visiting it later.
   
• Computer components. Newer, faster computers usually are able to download content a little faster than older computers.
   
• Transmission "overhead." Transmission overhead is a portion of the data that is sent and received when you browse Web sites or send and receive email. This data is responsible for ensuring that you see the correct Web site, or send email to the correct recipients.
   
• Hard drive space. To free up space on your hard drive, delete temporary Internet files, clear your browser cache, empty your Recycle Bin, and defragment your hard drive every few months. Freeing up space on your hard drive may improve system performance.

To help solve slow connection problems you can do the following:

• Turn the modem or router off and then back on again.
  • Use the power switch on the back of the modem or router to turn off the power, wait 15 seconds, and then turn the modem or router back on.
  • After waiting 45 seconds to allow the modem or router to synchronize to the server, try connecting to the Internet.
    
    Note: If your modem or router doesn't have an on/off switch, unplug the modem or router in place of turning the modem or router off.
     
• If your modem or router is plugged into a surge protector, try plugging it directly into the power outlet in the wall.

What does the Speed Optimizer tool do?

There are several system parameters that can be altered on your PC to improve the download performance over your Verizon High Speed Internet connection.

Run the DSL Speed Optimizer

The DSL Speed Optimizer tool modifies your TCP/IP configuration, which allows your system to receive data at a faster rate.

What is TCP/IP?

TCP/IP stands for Transmission Control Protocol/Internet Protocol and allows your system to communicate with other networked computers over the Internet. The standard TCP/IP configuration is optimized for communications over small local networks.

Which parameters and settings does the DSL Speed Optimizer modify?

1. TCP 1323 Extension - This parameter enables enhancements to the TCP/IP protocol that provide improved performance over high-speed connections.
2. TCP Receive Window - This parameter specifies the number of bytes a sender (the source you are downloading from) may transmit without receiving an acknowledgment.Modifying it determines the maximum size offered by the system.
3. MTU (Maximum Transmission Units) - The MTU defines the largest single unit of data that can be transmitted over your connection.

One end of the Ethernet cable (RJ-45 cable) that came in your installation kit should be connected to your modem, while the other end should be connected to the Ethernet jack in the back of your computer. If you have a laptop computer, the Ethernet jack may be on the side of your computer.

The Ethernet jack in your computer is part of your Network Interface Card (NIC), also known as an Ethernet adapter. If the Ethernet cable is plugged in and your computer is on, you should see a green light next to the Ethernet jack.

If you cannot access the Internet and the light is off:

1. Make sure that your computer and modem are powered on.
2. Make sure that the Ethernet cable is securely plugged into the Ethernet jack in your computer, and the other end is plugged into the modem. Ethernet cable connectors have a spring clip that will click when the cable is connected securely.
3. Check to see if your computer is connected to a network hub or a router. If it is, you may need a crossover Ethernet cable, rather than the straight-through Ethernet cable that came in your installation kit.
4. Restart your computer and test again.

Verizon Troubleshooters are not available for Small Business Fios TV customers at this time. We apologize for the inconvenience. Please try one of these alternatives to resolve your issue:

• Ask Verizon - get instant answers from our automated agent
• Contact Us - Technical support, product inquiries, billing, repair, and more
• Fios TV Fix a Problem section - Top solutions to Fios TV issues, new customer help, tutorials and more