Anonymous Call Block rejects most phone calls from callers who have blocked the display of their telephone numbers from a Caller ID device. Anonymous Call Block will not block calls made to you from outside your local calling area or through operator assistance.
When Anonymous Call Block is activated, and there is a call to your number from a caller who has blocked the display of their number, your telephone will not ring and nothing will appear on your Caller ID display unit. The caller will hear an announcement telling them that you are not accepting blocked calls. They will be instructed to hang up, unblock their number, and dial again if they want to reach you.
All calling features are subject to availability and compatibility restrictions.
Please note: This service subject to availability for new customers based on location. If you currently subscribe to this service, you will continue to receive the service.
You can use Call Block to automatically block incoming calls using a screening list that you create. Call Block will reject calls from phone numbers that match those on your Call Block list. Your Call Block list is limited to either 6 or 12 numbers, depending on your region.
When a blocked caller reaches your telephone number, they will hear a recording saying you are not presently accepting calls. You can temporarily deactivate Call Block or change your Call Block list at any time.
Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.
All calling features are subject to availability and compatibility restrictions.
Before you use Call Block, you must first set up the list of numbers you want to block and then activate Call Block. You can change your Call Block list at any time.
Setting up your Call Block list and activating Call Block
By following the voice-recorded instructions, you can add the number of the last person who called you, add a new number, or change an existing number on your list. The voice-recorded instructions will also tell you how to add to your list if your list is full.
Temporarily deactivating Call Block
You can turn Call Block off at any time. When Call Block is off, the phone numbers on your Call Block list will be able to telephone you.
This product is no longer available to new customers. Customers in CT, DC, DE, MA, NJ, NY, PA, RI, and VA who currently subscribe to the product and remove it will not be able to re-order.
Call Intercept answers incoming calls that do not provide a valid phone number. Callers must then identify themselves before Call Intercept rings your phone and plays the recorded name of the caller. You must have Caller ID to use Call Intercept.
Call Intercept is not available for business or rotary dial service.
All calling features are subject to availability and compatibility restrictions.
The first time you use Call Intercept, call toll-free 1-800-527-7070 from the phone that has Call Intercept and follow the voice prompts to set your security PIN. After you set your security PIN, you can call into the system from any phone to make changes to your Call Intercept settings.
Note Call Intercept is not available in California, Florida, or Texas.
Call trace automatically initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you.
Your phone is already equipped for Call Trace, simply press *57 to activate; there is no charge for the connection. Charges and fees for using Call Trace may vary.
The records of all traced calls will be released to a law enforcement agency only. The action taken by law enforcement may vary by area. Please contact the Verizon Security Department at 1.800.518.5507 for more information.
Note: If you are threatened with bodily harm or an explosive device, use Call Trace and immediately contact your local police department.
All calling features are subject to availability and compatibility restrictions.
This product is no longer available to new customers. Customers in DC and VA who currently subscribe to the product and remove it will not be able to re-order.
Do Not Disturb prevents some or all of your incoming calls from ringing on your phone. You can activate Do Not Disturb for a set period of time within a 24-hour period or you can leave it on indefinitely. Incoming calls can be moved to a voice mailbox (if available) or receive an announcement stating that you are not available.
Calls received from outside your local calling area or through operator assistance cannot be screened and will ring through.
Do Not Disturb does not affect your outgoing calls.
Charges may vary. All calling features are subject to availability and compatibility restrictions.
Selective Call Blocking prevents, on a per-call basis, your name and phone number from appearing on another person's display unit when you make a call.
When Selective Call Blocking is ON, your call is identified as "Private" or "P" on a display unit. When you hang up, Selective Call Blocking is automatically turned OFF.
When you make your next call, your name and phone number is once again displayed on a display unit unless you turn Selective Call Blocking ON again.
Calls to 911, toll-free (800 or 877) and 900 services cannot be blocked. Calls to some wireless customers may not be blocked.
Calls made with Selective Call Blocking activated to numbers equipped with Anonymous Call Block will not be completed.
All calling features are subject to availability and compatibility restrictions.
This product is no longer available to new customers. Customers in CT, DC, DE, MA, NJ, NY, PA, RI and VA who currently subscribe to the product and remove it will not be able to re-order.
*69 helps identify your last incoming call.
If you missed your last call and want to know who it was, dial *69. You will hear the telephone number associated with your last incoming call and, in some areas, the date and time the call was received. You may also be able to use *69 to return the call automatically with the touch of a button.
*69 can only announce the telephone number associated with the last incoming call if it is available from the network and the calling party has not blocked the calling information. The announced telephone number does not always identify the calling party and, in some cases, cannot be used to return the call automatically or by manual dial back.
*69 cannot announce or return calls marked private by the caller.
*69 cannot return all calls. For example, calls placed from cellular phones or lines equipped with ISDN or PBX service cannot be returned. In some cases, however, you can return the call manually using the announced number.
All calling features are subject to availability and compatibility restrictions.
Caller ID shows the name and number of incoming calls. Caller information will appear between the first and second rings on a customer-provided display device or display telephone, giving you the opportunity to screen your calls before you answer. Caller ID will also store names, numbers, dates and times of incoming calls (storage capacity varies with your display device model).
The name or number of the caller may not be displayed for every incoming call. In some cases, you will see a message on your Caller ID display unit instead of the name and number of the caller. The exact wording of the message may vary depending on the display unit you use. "Out of Area" or "Unavailable" messages may appear for calls made outside specially equipped areas, calls made through an operator, and for certain telephone numbers for which Verizon does not purchase Caller ID information. "Private" or "Anonymous" messages may appear for calls made by people who have blocked the display of their telephone information.
Caller ID works automatically; you do not have to activate or deactivate this calling feature.
If Your Display Unit Shows the Wrong Name
Please Contact Verizon by phone, Live Chat, or email in order to have a Verizon agent correct the name that appears on the Caller ID display units of those you call.
Call Waiting with Caller ID
If you have Call Waiting, the phone numbers of the waiting calls are not displayed because the Caller ID unit must detect one ring before it can display a number.
Per Line Blocking with Caller ID
If you have Per Line Blocking, your name and number will be prevented from showing on the Caller ID unit. You can deactivate Per Line Blocking by pressing *82 before you make your call. After you complete your call, your line will revert to its previous privacy status.
Caller ID for Fios TV
Caller ID is now available for Fios TV in the following states: Massachusetts, Downstate New York, Upstate New Jersey, and Rhode Island. More information is available at Fios TV Support.
Call Waiting ID works in conjunction with Caller ID and alerts you to an incoming call when you are already talking on your telephone. Call Waiting ID may also show you the name or the number of the person calling you. You can then choose to continue your call or answer the new call.
Call Waiting ID requires Caller ID and Call Waiting, as well as a special display device (purchased separately) that supports Caller ID and Call Waiting.
All calling features are subject to availability and compatibility restrictions.
This product is no longer available to new customers. Customers in DC and VA who currently subscribe to the product and remove it will not be able to re-order.
Priority Call automatically sounds a special ring, short-long-short, when you receive a call from any of the selected phone numbers you have entered on your Priority Call screening list. You can store up to 6 to 12 different numbers on your screening call list, depending on availability in your calling region.
Calls not on your screening list or from outside your regional calling area or through operator assistance will ring normally at your phone.
You can change the numbers on your screening list or turn Priority Call off anytime.
All calling features are subject to availability and compatibility restrictions. Note This service is no longer available to new customers. If you currently subscribe to this service, you will continue to receive the service, but you will not be permitted to re-subscribe to it if you remove it or transfer it to another customer at your current location or to a new location.
Call Forwarding sends your calls to another phone number. The number can be local, long distance, or a mobile phone. You can activate, deactivate, and change your forwarding number at anytime, from your home phone.
Calls forwarded with this service are subject to local or toll charges. If your line is toll restricted, you cannot forward your call to a toll number.
You can make outgoing calls while Call Forwarding is activated.
All calling features are subject to availability and compatibility restrictions.
Your calls will automatically forward to your mailbox if your line is busy or you don’t answer your phone. If you would like to temporarily redirect calls to another number, you can use the Call Forwarding feature.
You must activate, deactivate, or change your forwarding number from your home phone.
You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your home phone, but you will not be able to answer the call from your home number.
Deactivating Call Forwarding Turn Call Forwarding off when you want to receive calls on your home phone.
If your line is busy or if you do not answer an incoming call within a preset number of rings, Call Forwarding Busy Line/Don't Answer will send your calls to a forwarding number. Available products vary by area.
Variable or Fixed options If you are in an area where the Variable option is available, you can change the forwarding number at any time. If you have the Fixed option, the forwarding number will be fixed by your local Business Office. To change the number, you must submit a service order request to Verizon.
If you forward your calls to a long distance number, long distance charges will apply.
All calling features are subject to availability and compatibility restrictions.
This product is no longer available to new customers. Customers in DC, VA, DE, NJ, PA, MA and NY who currently subscribe to the product and remove it will not be able to re-order.
Before you begin Deactivate the following features to ensure that an incoming call does not interrupt you as you activate or deactivate your Ultra Forward/Call Ability service.
Using Ultra Forward/Call Ability for the first time You must initialize your service from your subscribing telephone before you can use Ultra Forward/Call Ability.
If you forget your PIN - Call 1-888-294-1618 from your subscribing telephone to reestablish your PIN. Forwarding calls or deactivating this feature from your subscribing telephone To forward calls from your subscribing phone:
To deactivate Ultra Forward/Call Ability from your subscribing telephone:
Forwarding calls or deactivating this feature from a remote telephone You can forward calls from any 12-button telephone with touch tone capability.
To deactivate Ultra Forward/Call Ability from a remote telephone:
Additional information
Use Voice Mail to answer your phone calls while you are away, on the Internet, sending a fax, or taking another call. You can retrieve your voice messages at any time, from any touch-tone phone, whether from your home or a remote location without the need of additional equipment.
**Verizon offers different types of Home Voice Mail service, depending on your area.
*All calling features are subject to availability and compatibility restrictions.
Download Voice Mail User Guide
OnePointSM Voice Mail enables you to retrieve all of your voice mail messages from a single voice mailbox, whether they are from your home, an additional line, a vacation home, or your Verizon Wireless phone.
OnePoint Voice Mail:
Toll rates apply for calls made to your Voice Mail system from outside your local calling area. Measured local service, local-usage or message-unit charges apply for calls forwarded to your voice mailbox and calls to check your messages.
Call Forwarding-No Answer/Busy Transfer is required on all numbers that forward to OnePoint Voice Mail. All calling features are subject to availability and compatibility restrictions.
Fios Digital Voice Mail Access Number
Using Select Call Forwarding, you can program your phone to forward incoming calls from a pre-selected list of numbers to a different number of your choice. The number you choose can be a cellular phone, a pager, or another phone number. Normal local or toll charges may apply to forwarded calls.
Your Select Call Forwarding list is limited to either 6 or 12 numbers, depending on your region. Only calls from your list of numbers will be forwarded; all other calls will ring at your regular number.
You can change, add, or delete the numbers on your list at any time. Also, you can turn your Select Call Forwarding service temporarily off without changing your list.
All calling features are subject to availability and compatibility restrictions.
Ultra Forward service lets you forward your calls or change your forwarding number from virtually any touch-tone phone.
This product is no longer available to new customers. Customers in DC, DE, MA, NJ, NY, PA, RI, VA and CT who currently subscribe to the product and remove it will not be able to re-order.
If the number you are calling is busy, Busy Redial will redial the last local telephone number you called for up to 30 minutes. If the number is not available after 30 minutes, the redialing is cancelled. You can cancel the redial with a code if you do not want to wait for the number to become available.
Depending on your calling area, Busy Redial is activated when you dial a code or, with Enhanced Busy Redial, after you respond to a vocal prompt asking if you want to use Busy Redial to reach the busy number.
You can use Busy Redial to call back more than one busy number at a time. Also, you can make other calls while Busy Redial is active. When your line, and the one you are trying to reach, are both available, your phone will signal you with a special ring.
Normal local or toll charges apply to calls connected using Busy Redial.
All calling features are subject to availability and compatibility restrictions.
Speed Dialing places a call to either 8 or 30 local or long distance numbers (depending on your service) by dialing just one or two digits.
This product is no longer available to new customers. Customers in MA, RI, CT, DC, DE, NJ, NY, PA, and VA who currently subscribe to the product and remove it will not be able to re-order.
You assign a one-digit code for 2 - 9 of your most frequently dialed numbers and a two-digit code for 10 - 30 of your most frequently dialed numbers. You can store phone numbers that are up to 28 digits long, enabling you to include a long distance carrier access code and the call recipient's area code and phone number. Once programmed, the codes will work from any phone in your home.
This product is no longer available to new customers in CT, DC, DE, MA, NJ, NY, PA, RI, VA. Customers who currently subscribe to the product and remove it will not be able to re-order.
When you order Distinctive Ring you can assign one or, in some areas, two additional telephone numbers to your single telephone line. Each number will have its own special ring so you can determine who the call is for before you answer it.
A free listing in your local Verizon Directory is available for each Distinctive Ring number at no additional cost.
Distinctive Ring is always on; you do not have to activate or deactivate it.
All calling features are subject to availability and compatibility restrictions.