Verizon Fios Home Internet first responders discount

Verizon gives to those who give the most. This page gives information about how eligible First Responders can get a monthly discount on Fios Home Internet service.

Do I qualify for a first responders discount?
What is the first responders discount?
How do I sign up for the first responders discount?
What do I do for help with registration or the discount?

About the Verizon Fios Home Internet first responders discount

What is the first responder discount for Verizon Fios Home Internet?
Eligible First Responders can get a monthly discount on Verizon Fios home internet service.

New Fios customers - can get a discount with any one of these plans:

$5 off/month on 200 Mbps

$10 off/month on 400 Mbps

$15 off/month on Gigabit Connection

And for new Fios customers, the $99 setup fee is waived when you complete your qualifying Fios Home Internet order online.

Existing Fios customers - You can get a discount if you already have an eligible plan or you change to an eligible, available plan:

$5 off/month on any speeds less than 200 Mbps or on 200* Mbps

$10 off/month on either 300 Mbps or 400* Mbps

$15 off/month on either 500 Mbps or Gigabit* connection

*You can change your plan to 200 Mbps, 400 Mbps or Gigabit Connection only. If you already have 1 of the other eligible plans listed above you can keep it and get the associated discount.

Learn more on our First Responder discount program page.

Note: This discount isn't combinable with the Verizon Connections discount or Ultimate Employee offer. Limit is 1 military, first responder, teachers or nurses discount per account.
Where can I get Verizon Fios Home Internet Service?
Fios Home Internet is currently available in key metro areas in New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia and in Washington DC.
Can I also get a discount on Verizon wireless service and other Verizon home services?
First responders may also qualify for:

A monthly discount on our unlimited plans for your mobile devices. Visit our Verizon wireless first responders discount page to learn more.
Note: When you have both Verizon home internet service and wireless service, you’re also eligible for additional monthly discount through Mobile + Home rewards.

A $5/month discount on either Fios Digital Voice or Home Device Advisor.

Verizon Fios Home Internet first responders discount - eligibility

I’m a First Responder. Am I eligible to get the Fios Home Internet discount?
We offer discounts to state and local first responders who are active, retired or volunteer, including:

Firefighters, Emergency Medical Technicians (EMT) and Emergency Medical Services (EMS)

Law enforcement including State Troopers, Sheriffs, Sheriff's Deputies and Local Police

You can apply online through our Discounts by Verizon page. You’ll be asked to validate your First Responder status as part of the discount registration.

Note: Federal-level law enforcement personnel (e.g., Border Patrol Agents, CIA, DEA, FEMA, FBI, NSA, etc.) aren’t eligible for the first responder discount at this time.
I'm a retired First Responder. Can I apply for the first responder discount?
Yes, retired first responders are eligible to apply for the Verizon Fios discount.
Can I also get this discount through my employer?
This discount isn’t available through employers. You can visit our Verizon Connections page to see if a different Verizon discount may be available through your employer.

Note: You can have either the First Responder discount or a Verizon Connections discount, but not both.
I’m not eligible for the first responder discount. What can I do?
Verizon offers additional discounts you may be eligible for:

Your employer, school district, county or State may have a discount available through Verizon Connections.

We also offer Those Who Serve discounts to military members, nurses, and teachers.

Note: Limit is 1 military, first responder, teachers or nurses discount per account. A Those Who Serve discount can’t be combined with the Verizon Connections discount or Ultimate Employee offer.

Registering for the Verizon Fios Home Internet first responder discount

Mobile + Home Rewards

How do I sign up for Mobile + Home Rewards?
Verizon Fios customers who also have or get a monthly Verizon wireless plan can also get additional discounts on your monthly bills and dollars toward your next wireless device.

Visit our Mobile + Home Rewards FAQs to learn more about rewards and how to sign up.

Troubleshooting discount registration

Who do I contact for help with my Fios Home Internet first responder discount registration?
You can check the troubleshooting information below, or contact us at 1-800-Verizon (1.800.837.4966).
I tried to register for this discount but got a message that I wasn’t eligible. What should I do?
If you think there was an error when you tried to validate your credentials you can either:

Try re-validating through our validation partner ID.me.

Contact ID.me directly through Chat or email on the ID.me Support site.
I got my monthly bill and my discount amount seems wrong. What do I do?
If you've received confirmation that your submission was validated but you don't get a discount:

Keep in mind it can take up to 2 bill cycles for any discount updates to appear on your monthly bill.

You may be on a plan that's not eligible for a discount. When you change to an eligible plan, you can apply for a discount.

Verizon Fios Home Internet first responders discount

About the Verizon Fios Home Internet first responders discount

What is the first responder discount for Verizon Fios Home Internet?

Where can I get Verizon Fios Home Internet Service?

Can I also get a discount on Verizon wireless service and other Verizon home services?

Verizon Fios Home Internet first responders discount - eligibility

I’m a First Responder. Am I eligible to get the Fios Home Internet discount?

I'm a retired First Responder. Can I apply for the first responder discount?

Can I also get this discount through my employer?

I’m not eligible for the first responder discount. What can I do?

Registering for the Verizon Fios Home Internet first responder discount

I’m a Fios internet customer but I don’t have a plan that’s eligible for the first responder discount. How do I sign up?

I already have an eligible Verizon Fios plan. How do I sign up for the Verizon first responder discount?

I’m not a Verizon Fios customer yet. How can I sign up and get the first responder discount?

Why was I asked to upload a validating document during my first responder discount registration?

After I register, how do I check that my first responder discount was applied?

How long does the first responder discount last? Do I have to renew it annually?

What is the ID.me verification service?

Mobile + Home Rewards

How do I sign up for Mobile + Home Rewards?

Troubleshooting discount registration

Who do I contact for help with my Fios Home Internet first responder discount registration?

I tried to register for this discount but got a message that I wasn’t eligible. What should I do?

I got my monthly bill and my discount amount seems wrong. What do I do?

Need more support?