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One Talk^SM from Verizon

One Talk is a multi-line telephone solution connecting your office phone to your mobile devices, providing business telephone features on any of your common devices.

1st Steps

One Talk First Steps

Learn more about the initial steps to get you started with One Talk services and features, including information about the One Talk Administrator Portal.

Video: One Talk from Verizon Unboxing and Phone Assembly
(length: 1:24)

Watch this video to learn how to assemble and initialize your One Talk desk phone.

Length: 1:24

Video: Setting up Wi-Fi on One Talk
(length: 0:58)

This video will show you how to set up desk phones that offer Wi-Fi connectivity.

Length: 0:58

App

One Talk - Create and Send a Text Message

Here's how to send a text message from the One Talk mobile app.

One Talk - Install Desktop App - Mac

Here's how to install the One Talk desktop app for Mac.

One Talk - Install Desktop App - Windows

Here's how to install the One Talk desktop app for Windows.

One Talk - View Text Messages

Here's how to view text messages on your One Talk phone.

One Talk Desktop App - Set Up Device / Profile

Here's how to set up your profile and device in the One Talk desktop app.

One Talk Desktop App - Sign In

Here's how to sign in to the One Talk desktop app.

One Talk Mobile App - Change Emergency Address

Here's how to change your 911 address via the One Talk mobile app.

One Talk Mobile App - Delete Messages

Here's how to delete messages via the One Talk mobile app.

One Talk Mobile App - Download and Install

Here's how to install the One Talk mobile app on your Android or iOS device.

One Talk Mobile App - Manage Call Settings

Here's how to manage call settings (e.g., ringtones, dialpad tones, etc.) via the One Talk mobile app.

One Talk Mobile App - Manage Devices

Here's how to manage devices via the One Talk mobile app.

One Talk Mobile App - Place a Conference Call

Here's how to place a conference call via the One Talk mobile app.

One Talk Mobile App / Android Native Dialer - Place a Video Call

Here's how to place a video call from your One Talk phone.

One Talk Mobile App / Enhanced Dialer - Manage Call Features

Here's how to use call features (e.g., call forwarding, do not disturb, etc.) via the One Talk mobile app.

One Talk Mobile App / Enhanced Dialer - Turn Do Not Disturb Setting On / Off

Here's how to enable or disable the 'Do not disturb' option via the One Talk app.

One Talk Mobile App / Native Dialer - Park / Retrieve a Call

Here's how to park and retrieve calls via the One Talk Mobile App, Enhanced Dialer or Native Dialer.

Video: Installing the One Talk Android App
(length: 1:21)

This video will show you how to install the One Talk app on your Android mobile device.

Length: 1:21

Video: One Talk Android Mobile App Tour
(length: 1:02)

This video will give you a quick overview of the One Talk mobile app on your Android mobile device.

Length: 1:02

Call Handling

One Talk - Call Recording via USB Storage

Here's how to record call audio to a USB flash drive using your One Talk desk phone.

One Talk - Move a Call

Here's how to move calls between your One Talk desk phones and smartphone app.

One Talk - Native Dialer Call / Feature Codes

Here are the basic dialer features for One Talk.

One Talk - Place a Call

Here's how to place a call from your One Talk phone.

One Talk - Share Name ID

Here's how to change the name that displays on caller ID when you call using your One Talk phone.

One Talk - Transfer a Call (Consultative)

Here's how to perform consultative transfer call with One Talk.

One Talk - Transfer a Call (Direct)

Here's how to transfer a call with One Talk.

One Talk - Voicemail Setup

Here's how to set up your Voicemail for One Talk.

Video: Adding Participants to a Call on One Talk
(length: 0:51)

This video will show you how to use the 6-way calling feature from the app or dialer.

Length: 0:51

Video: Adding Video to a Voice Call on One Talk
(length: 0:35)

This video will show you how to add a video call to a voice call.

Length: 0:35

Video: Call Transferring on One Talk
(length: 1:02)

This video will show you how to transfer a call to another device on your One Talk account.

Length: 1:02

Video: Handling Multiple Calls on One Talk
(length: 0:58)

This video will show you how to answer and merge multiple calls on a single mobile device.

Length: 0:58

Video: Making a Video Call on One Talk
(length: 0:33)

This video will show you how to make a video call.

Length: 0:33

Video: Merging Multiple Calls on One Talk
(length: 0:59)

This video will show you how to answer multiple calls and merge them in a conference call.

Length: 0:59

Video: Moving Calls on One Talk
(length: 0:48)

This video will show you how to move a call from a desk phone to another device.

Length: 0:48

Video: Receiving Calls From Multiple Devices on One Talk
(length: 0:37)

This video will show you how to receive a call on multiple devices.

Length: 0:37

Video: Using the Bridged Line Feature on One Talk
(length: 0:58)

Learn how to use the Bridged Line feature to monitor and answer calls coming to another person's phone number.

Length: 0:58

Desk phone

Desk phone Business Directory Download

Learn how to configure One Talk Business Directory in My Business.

One Talk - Desk Phone Icons

Here's how to determine what the various icons for the Desk Phone and/or One Talk portal mean.

One Talk Desk Phone - Activate / Set Up Device

Here's how to perform initial setup on your One Talk desk phone.

One Talk Desk Phone - Check Internet Connectivity

Here's how to check internet connectivity on your One Talk Desk Phone.

One Talk Desk Phone - Create and Send a Text Message (SMS)

Here's how to create and send a text message from your One Talk desk phone.

One Talk Desk Phone - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your One Talk desk phone.

One Talk Desk Phone - Enable / Disable Intercom

Here's how to enable / disable Intercom on your One Talk Desk Phone.

One Talk Desk Phone - Enable / Disable Paging

Here's how to turn the paging function on or off for your One Talk Desk Phone.

One Talk Desk Phone - Enable / Disable Text Messaging (SMS)

Here's how to turn the text messaging (SMS) function on your One Talk desk phone on or off.

One Talk Desk Phone - Factory Reset

Here's how to perform a factory reset on your One Talk Desk Phone.

One Talk Desk Phone - Park / Retrieve Call

Here's how to park and retrieve calls on your Desk Phone via One Talk.

One Talk Desk Phone - Place a Conference Call

Here's how to place a conference call on your One Talk desk phones.

One Talk Desk Phone - Set Up Intercom Key

Here's how to set up the intercom key on your One Talk desk phone.

One Talk Desk Phone - Set Up Speed Dial

Here's how to set up speed dial on your One Talk desk phone.

One Talk Desk Phone - Set Up Verizon LTE Internet and Home Phone

Here's how to connect your One Talk desk phone(s) to a Verizon LTE router.

One Talk Desk Phone - Set Up Wi-Fi

Here's how to setup Wi-Fi on your One Talk desk phones.

One Talk Desk Phone - Soft Reset

Here's how to perform a soft reset on your One Talk desk phones.

One Talk Desk Phone - Turn Bluetooth On / Off

Here's how to turn Bluetooth on and off from your One Talk desk phone.

One Talk Desk Phone - Turn Do Not Disturb (DND) On / Off

Here's how to turn Do Not Disturb (DND) on / off on your One Talk desk phone.

One Talk Desk Phone - Use Intercom Key

Here's how to use the intercom key on your One Talk desk phone.

One Talk Desk Phone - Use Paging Key

Here's how to use the paging function on your One Talk desk phone.

One Talk Desk Phone - View / Reply to a Text Message (SMS)

Here's how to view and/or reply to text messages on your One Talk desk phone.

One Talk Desk Phone - W56HV Cordless Handset - Insert / Remove Battery

Here's how to insert or remove the battery for the W56HV cordless handsets bundled with your W60 DECT IP phone.

Video: One Talk from Verizon Connecting Ethernet
(length: 0:48)

Watch this video to learn how to connect your desk phone to Ethernet.

Length: 0:48

Documentation

Important Customer Information - One Talk (PDF)

Important Customer Information for One Talk.

New One Talk Customer Checklist (PDF)

Find more information about One Talk with this customer checklist.

One Talk Busy Lamp Field User Guide (PDF)

This User Guide provides instructions on how to set up and configure Busy Lamp Field, which allows One Talk desk phone users to monitor the status of other users in their group and answer incoming calls.

One Talk CP860 IP Conference Phone User Guide (PDF)

Find more information about the One Talk CP860 IP Conference Phone in our User Guide.

One Talk CP920 Conference Phone Quick Install Guide (PDF)

Get instructions on how to install and set up the One Talk CP920 Conference Phone.

One Talk CP920 Conference Phone Quick Reference Guide (PDF)

This Quick Reference Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

One Talk CP960 Quick Start Guide (PDF)

This Quick Start Guide provides you with the basics to start using your One Talk CP960. Learn how to assemble the phone, manage calls and customize features.

One Talk CP960 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk CP960 conference phone.

One Talk CP960 User Guide (PDF)

This User Guide can help you get the most out of your One Talk CP960. Learn about set up, advanced feature use and making and managing calls.

One Talk CPE90 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk CPE90 expansion microphones that work as an additional audio input device for the CP960 IP conference phone.

One Talk CPW90 Quick Start Guide (PDF)

This Quick Start Guide provides you with the basics to start using your One Talk CPW90. Learn how to assemble the phone, manage calls and customize features.

One Talk CPW90 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk CPW90 expansion microphone that works as an additional audio input device for the CP960 IP conference phone.

One Talk DECT IP Phone Quick Install Guide (PDF)

Get instructions on how to install and set up the One Talk DECT IP Phone.

One Talk DECT IP Phone User Guide (PDF)

The User Guide for the Verizon One Talk DECT IP Phone shows how to set up, customize and troubleshoot your phone. Share a business phone number across multiple devices.

One Talk Dialer Feature Access Code (FAC) (PDF)

Find more information about One Talk with this Feature Access Code list.

One Talk Resource List (PDF)

Find more information about One Talk with this resource list.

One Talk Site Qualification Tool (PDF)

Use Verizon's One Talk Site Qualification Tool to perform tests to help determine the readiness of a business location prior to installation of One Talk.

One Talk T41P IP Desk Phone User Guide (PDF)

Find more information about the One Talk T41P IP Desk Phone in our User Guide.

One Talk T46G and T46GW IP Desk Phone User Guide (PDF)

Find more information about the One Talk T46G and T46GW IP Desk Phone in our User Guide.

One Talk T49G IP Desk Phone User Guide (PDF)

Find more information about the One Talk T49G IP Desk Phone in our User Guide.

One Talk VZP59 Quick Start Guide (PDF)

This Quick Start Guide provides you with the basics to start using your One Talk VZP59. Learn how to assemble the phone, manage calls and customize features.

One Talk VZP59 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk VZP59 Executive IP desk phone with video camera.

One Talk VZP59 User Guide (PDF)

This User Guide can help you get the most out of your One Talk VZP59. Learn about set up, advanced feature use and making and managing calls.

One Talk YLPOE30 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk Power over Ethernet (PoE) adaptor that provides the power supply and data connection for the CP960 IP conference phone.

One Talk for Android Quick Guide (PDF)

Find more information about One Talk with this Android Quick Guide.

One Talk for iOS Quick Guide (PDF)

Find more information about One Talk with this iOS Quick Guide.

One Talk, Meet Your Device, WF 40 Wi-Fi USB Dongle (PDF)

Get to know your One Talk WF 40 Wi-Fi USB Dongle.

One Talk, Meet Your Phone, CP860 IP Conference Phone (PDF)

Get to know your CP860 IP Conference Phone.

One Talk, Meet Your Phone, EXP 40 Expansion Module (PDF)

Get to know your One Talk EXP 40 Expansion Module.

One Talk, Quick Install Guide, T41P IP Desk Phone Basic (PDF)

Find more information about the One Talk T41P IP Desk Phone Basic in our Quick Install Guide.

One Talk, Quick Install Guide, T46G IP Desk Phone Medium (PDF)

Find more information about the One Talk T46G IP Desk Phone Medium in our Quick Install Guide.

One Talk, Quick Install Guide, T49G IP Desk Phone Executive Video (PDF)

Find more information about the One Talk T49G IP Desk Phone Executive Video in our Quick Install Guide.

One Talk, Quick Reference Guide, DECT IP Phone (PDF)

Find more information about the One Talk DECT IP Phone in our Quick Reference Guide.

One Talk, Quick Reference Guide, T41P IP Desk Phone Basic Installation (PDF)

Find more information about the One Talk T41P IP Desk Phone Basic Installation in our Quick Reference Guide.

One Talk, Quick Reference Guide, T46G IP Desk Phone Medium (PDF)

Find more information about the One Talk T46G IP Desk Phone Medium in our Quick Reference Guide.

One Talk, Quick Reference Guide, T49G IP Desk Phone Executive Video (PDF)

Find more information about the One Talk T49G IP Desk Phone Executive Video in our Quick Reference Guide.