Verizon Premium Technical Support is there when you need it, 24 hours a day, 7 days a week. Verizon Premium Technical Support customers enjoy the convenience of a single, toll-free number.
Verizon Premium Technical Support answers a variety of questions you may have about virus and spyware removal, networking, operating systems, firewalls and even non-Verizon-provided hardware and software.
1. How do I subscribe to Verizon Premium Technical Support?
Learn more about the benefits of Verizon Premium Technical Support online or call 1.800.Verizon (1.800.837.4966)
2. What is the phone number to call for Verizon Premium Technical Support?
You can reach a Verizon Premium Technical Support technician by calling 1.800.Verizon (1.800.837.4966) if you are already an existing Premium Technical Support customer.
With a monthly subscription you are entitled to unlimited support calls each month. If you do not have a monthly subscription you may call on an as-needed basis for $109.99 per incident available only via Technical Support.
3. How do I know if I should call either Verizon Premium Technical Support or the regular tech support number for Verizon?
When you subscribe to Verizon Premium Technical Support you have only one technical support phone number to call for most of your technical support needs. A Verizon Premium Technical Support technician is trained to assist with all of your "standard" technical support needs in addition to your more advanced needs. Please call 1.800.Verizon (1.800.837.4966) for all your tech support needs.
4. How many PCs are covered under my Verizon Premium Technical Support subscription?
There is no limit; however, only the primary Verizon account holder may call for technical assistance.
5. Does Verizon Premium Technical Support offer on-site visits to my business?
No, not at this time. All services are provided by phone. Users on a monthly subscription can download the Quick Connect software that allows for live chat with a Verizon Premium Technical Support technician and can allow for remote PC access.
6. Is Verizon Premium Technical Support available on weekends and holidays?
Yes. Verizon Premium Technical Support is available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday. We're always here, waiting to help you.
7. Is there a minimum commitment with a Verizon Premium Technical Support subscription?
The standalone Premium Technical Support for Business subscription includes a 10-month minimum commitment. If you cancel Verizon Premium Technical Support for Business service anytime during the first ten months of service you will incur an early termination fee. Once you have completed the 10-month minimum commitment, service will continue on a month-to-month basis.
There is no early termination fee on the Security, Support and Storage Bundle or Premium Technical Support for Business Add-On.
8. Is there a penalty for canceling my Verizon Premium Technical Support subscription?
An early termination fee will be assessed only if you cancel your Verizon Premium Technical Support for Business subscription during the first ten (10) months of service. No penalties will be assessed following the 10-month minimum commitment period.
There is no early termination fee on the Security, Support and Storage Bundle or Premium Technical Support for Business Add-On.
9. Can I select a month-to-month subscription plan?
Yes, a month-to-month subscription plan is available for $17.99 per month. It requires a 10-month subscription period after which the service will continue on a month-to-month basis. If you cancel Verizon Premium Technical Support for Business service anytime during the first ten months of service you will be charged an early termination fee of $59.99. Once you have completed the 10-month minimum commitment, service will continue on a month-to-month basis.
10. How do I pay for Verizon Premium Technical Support?
You may pay for your Verizon Premium Technical Support service via your Verizon monthly billing statement or by credit card.
11. Can I have Verizon Premium Technical Support charges billed to my Verizon account?
Yes. All Premium Technical Support offers can be billed to your Verizon account
12. What hardware and software does Verizon Premium Technical Support cover?
Verizon Premium Technical Support covers a wide variety of hardware and software problems that are not covered by Verizon’s standard technical support.
Visit Verizon Premium Technical Support for more information.
13. What are the hours of operation for Verizon Premium Technical Support?
Verizon Premium Technical Support technicians are available and ready to assist you whenever you may need help, 24 hours a day, seven days a week, 365 days a year.
14. Can I get assistance via e-mail or live online chat?
Assistance via e-mail is not available. You can download the Quick Connect software from the My Business portal which allows for live chat. You can always call 1.800.Verizon (1.800.837.4966) for assistance as well.
15. Is Verizon Premium Technical Support transferable to other people?
No, the Verizon Premium Technical Support service is not transferable.
16. Does Verizon Premium Technical Support support Macs?
Yes, Premium Technical Support is now available for MAC OS X version 10.6 and up.