Stop unwanted calls

Learn more about the recently released Verizon Call Filter from Verizon Wireless.

2/10/22

Robocalls are automated phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information.

To learn more visit the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC).

Stop annoying and unwanted calls. Verizon has four ways to help you block calls on your home phone. If you haven’t already, sign up for:

Call Block
Caller ID
Anonymous Call Rejection
Caller ID/Call Waiting

Introducing Spam Alerts
We get lots of complaints about unwanted computerized calls, and we get it - no one likes robocalls. To help you identify them, we've added a new Spam Alerts feature to your home phone's Caller ID. Your Caller ID will show "SPAM?" before caller's name that have been identified* as a possible unsolicited call.

*A complex and always-improving algorithm is used to determine which calls match the SPAM criteria. While we're focused on identifying and alerting you to these types of calls, you may still receive unsolicited calls from spammers/scammers as these calls will not be blocked automatically. You still choose which calls you want to answer and which ones you don't.

To report numbers that you believe should be listed as spam, or incorrectly labeled as such, please visit spamalerts.verizon.com.

Nomorobo

If you are a Verizon Fios Digital Voice customer you can register with Nomorobo, a free, third-party service that identifies known robocallers and telemarketers and stops your Fios Digital Voice home phone from ringing. Nomorobo will not work with Verizon’s traditional voice service.

Go to Nomorobo.com and signup
Set Up Nomorobo through the link that is sent to your email*
Log into your Phone Management Portal
Click Activate in the Nomorobo section of the Phone Management Portal
Read the Nomorobo description and click Acknowledge, this will activate simultaneous ring
Return to Nomorobo's website to complete the registration process

*If you do not receive the email, check your spam folder. Do not submit the same email more than once in a five minute period.

Watch the video for more information.

National Do Not Call Registry

You can register your home or mobile phones with the National Do Not Call Registry. To register:

Call 1.888.382.1222 (TTY: 1.866.290.4236)
For additional information visit www.donotcall.gov

Call Blocking

Verizon automatically blocks calls in the network from telephone numbers which are invalid or on a DNO (Do Not Originate) list. These are numbers that should not be making calls in the first place. These calls are terminated in the network and never reach your device. Blocked calls are not directed to voicemail.

There are other online call blocking services and call blocking devices that block unwanted calls. Check your local retail store, search online, or you can purchase call blocking devices at the Verizon Accessories Store:

For unwanted cell calls, consider using an anti-robocall tool like Verizon Caller Name ID to get alerts on incoming spam calls and easily report and block unwanted numbers on your mobile phone.

Stop unwanted calls

Robocalls

Spam Alerts

Introducing Spam Alerts

Nomorobo

National Do Not Call Registry

Call Blocking

Fios Digital Voice calling features

Anonymous Call Rejection

Incoming Call Block

Manage in the My Fios app

Manage in My Verizon

Do Not Disturb

How to activate Do Not Disturb

To activate and/or deactivate Do Not Disturb using your Fios home phone, press:
78 to activate and/or 79 to deactivate

Call Trace

Traditional phone features

Anonymous Call Block

Call Block

Call Intercept

Call Trace

Do Not Disturb

Selective Call Blocking

Frequently asked questions

What are robocalls?

Are robocalls illegal?

What is Verizon doing to stop illegal robocalls?

What should you do if you get an illegal robocall?

Need more support?