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Learn about Wi-Fi connectivity

Use our Guided Solutions Tool to quickly identify and resolve any issues you may be experiencing with your Wi-Fi. This tool can help with:

Slow wired speed
Slow Wi-Fi Speed
Video streaming trouble
Scheduling a technician visit if needed

Fix slow speed

Tools to test your Wi-Fi health

Test using the My Fios app
Using the My Fios app select:

Internet > under Wi-Fi Health Check select Wi-Fi Analyzer or Speed Test

Note:

There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.

When testing speed wirelessly, it is best to test away from other devices or turn off other devices. Learn more about slow speed.
Test Online
Perform a Verizon Speed Test to determine your connection speed.

Begin speed test
Note:

There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.

When testing speed wirelessly, it is best to test away from other devices or turn off other devices. Learn more about slow speed.

Wi-Fi connection tips

Your Wi-Fi coverage (the signal strength of your wireless router) can be affected by several factors, including its location. Learn more below.

How can you ensure your Wi-Fi signal is strong by Verizon Fios

Here’s a video to highlight how to ensure your Wi-Fi signal is strong by Verizon.

See also:

Accessibility Resource Center